Frequently Asked Questions

Answers
that matter.

Clarity upfront. Our FAQ covers how we work, what to expect, and what makes our approach different. From first ideas to long-term growth.

General FAQs

  • We think like founders, not vendors. Every project is built for clarity, traction, and long-term growth.

  • We partner with founders, startups, and established brands who move fast and think big. 

  • At Harley Oliver, we understand the importance of flexibility when it comes to budget and support. We offer a blended rate for our services and collaborate closely with each client to determine the right level of partnership based on their goals and resources.

    We work through three engagement models: time & materials, fixed fee, and retainer. After discovery and project briefing, we’ll recommend the most suitable approach and provide a customized proposal with a timeline and estimated investment.

    Our goal is to deliver the best possible outcome for every partner—tailored to their unique vision, requirements, and budget.

  • Each engagement starts with strategy, followed by design, build, and support. We tailor our approach to your goals and internal capabilities.

Branding

  • Every brand engagement starts with clarity—defining positioning, tone, and identity. We build complete brand systems including logos, visual direction, messaging, and brand guidelines ready for rollout across all channels.

    Every project is different. Consult with us first and always review the SOW for specific deliverables.

  • Yes. Many clients come to us with a strong foundation that needs refinement. We modernize existing brands to improve clarity, consistency, and scalability—without losing what already works.

  • Absolutely. We can support everything from naming and narrative development to copy tone and key messaging—ensuring your brand communicates with precision and personality.

  • You’ll receive a full brand system—logo files, colour and typography specs, usage guides, and ready-to-use assets for digital and print. Every deliverable is designed for consistency and longevity.

    Every project is different. Consult with us first and always review the SOW for specific deliverables.

Websites

  • Absolutely. We frequently modernize existing sites to improve performance, design quality, and conversion. Whether it’s a visual refresh or a full rebuild, we focus on long-term scalability and user experience.

  • Pricing depends on the scope, platform, and complexity of your goals. We design and build everything from lean marketing sites to full-scale, integrated systems. After discovery, we’ll define your needs and provide a tailored proposal with clear deliverables and timelines.

    Every project is different. Consult with us first and always review the SOW for specific details.

  • Timelines vary by scope. Most sites take 6–12 weeks from kickoff to launch, while larger builds or integrated eCommerce platforms can extend longer. We’ll define milestones, deliverables, and review cycles before starting.

    Every project is different. Consult with us first and always review the SOW for specific timelines.

  • Yes. We can support full creative direction, including messaging, copywriting, and content structure, ensuring your site tells the right story and converts effectively.

Ecommerce

  • Yes. Shopify is our primary eCommerce platform for brands that want scalability, flexibility, and ease of management. We design, develop, and optimize end-to-end store experiences.

    Every project is different. Consult with us first and always review the SOW for specific deliverables.

  • Absolutely. We often step in to optimize design, structure, and user flow—improving both brand presentation and conversion performance.

  • Yes. We set up and connect your eCommerce ecosystem—fulfillment, email, analytics, and CRM—ensuring your store runs efficiently and scales smoothly.

Apps & Software

  • Absolutely. We often collaborate with in-house or external dev teams, ensuring our design systems and prototypes are ready for smooth implementation.

  • Yes. We help clarify your product vision, prioritize features, and map user journeys to align design and development around clear business goals.

  • Our strengths lie in product design, UX, and rapid prototyping—paired with managing complex, technical projects. We work seamlessly with existing dev teams or bring in our own trusted partners. Beyond design, we help establish business and product strategy to ensure everything we build aligns with real outcomes.

AI Solutions

  • Yes. We can help explore, define, and prototype AI use cases—helping you test functionality, user experience, and business potential before full development.

  • We approach AI projects through short, focused sprints—typically at a weekly rate. Most engagements range from 6–8 weeks, allowing us to explore concepts, develop prototypes, and test real outcomes before committing to a full build.

    This flexible approach keeps momentum high, budgets transparent, and outcomes aligned with what’s actually valuable to your business.

    Every project is different. Consult with us first and always review the SOW for specific timelines and deliverables.

Management & Support Programs

  • Yes. We offer ongoing management and support programs for clients who want continued creative, technical, or marketing partnership after launch. These programs help keep your brand, website, or systems evolving with your business.

  • Programs run on a retainer basis—usually monthly or quarterly—so you get consistent access to our team without needing to scope every task. This allows for faster execution, flexibility, and ongoing alignment with your goals.

  • Exactly. Many clients work with us long-term as their external design and management team—combining brand, digital, and growth expertise without the overhead of hiring in-house.

Getting Started
Book your Project

*Harvard Business Review “the process to follow.”
*Harvard Business Review Study: https://hbr.org/2008/06/design-thinking
*HBR Project Management - The four phases of project Management - https://hbr.org/2016/11/the-four-phases-of-project-management
*Design process content are for example purposes only. Please consult our staff as to the specifics of your service agreement. Results may vary.
*This guide and its contents are intended solely for the person to whom it is addressed. For additional access, please notify Harley Oliver staff and do not make this available to any third party.
*By using this guide you consent to cookies and tracking.
*No part of this content may be reproduced, stored in, or introduced into a retrieval system or transmitted, in any form or any means (electronic, mechanical, photocopying, recorded or otherwise), without the permission of the publisher.
*This information is provided for educational purposes only. Please consult your Statement of Work and Terms & Conditions for details specific to your engagement, scope, and deliverables.

All rights reserved. 2007-2026 Copyright ©.